Refund & Cancellation Policy
Last updated: September 16, 2026
🛡️ 1. 14-Day Right of Withdrawal & Satisfaction Policy
Under European Union Consumer Rights Directive (2011/83/EU) and international consumer legislation, customers are entitled to a 14-day statutory period of withdrawal from the date of license purchase.
Because StemSplitter Studio provides a permanent Free Starter Tier (3 tracks/month free forever) allowing all users to thoroughly verify audio extraction quality and Mac performance prior to purchase, our Pro License refund policy includes an objective Fair-Use & Anti-Fraud Threshold to prevent abuse.
⚖️ 2. Refund Eligibility & Fair-Use Conditions
To protect both legitimate customers and independent developers from fraud (such as batch-processing commercial albums or entire DJ libraries and subsequently demanding a refund), a 100% refund is granted when all of the following criteria are met:
The request is received within 14 calendar days from the official order timestamp on Paddle.
The Pro license on your registered Mac device has processed no more than 3 full tracks. Processing 3 tracks is considered ample evaluation for any studio setup. If 4 or more tracks have been separated under the Pro license, digital execution is deemed fully consumed for productive work, and the right of voluntary withdrawal is extinguished.
Device usage is recorded through cryptographic hardware-bound counters (hw_fingerprint) synchronized with our verification service. Refund requests are automatically checked against this usage count.
If a verified technical bug or system incompatibility prevents the application from operating on your macOS version and our support team is unable to provide a working resolution within 72 hours, an immediate refund will be issued regardless of track count.
✉️ 3. How to Request a Refund
Requesting a refund is simple and fast. You can use either of the following methods:
- Via Email: Send a brief message to refunds@stemsplitterstudio.com with your order transaction ID. Our team typically replies within 24 hours.
- Via Paddle Buyer Portal: You can also manage your order or request a refund directly through the link provided in your Paddle receipt email or at paddle.net.
4. Processing & Payout Timeline
Once your refund request is confirmed by our team, Paddle.com immediately processes the reversal. The funds will be returned to the original payment method (Credit Card, PayPal, Apple Pay, or Google Pay) within 3 to 5 business days, depending on your financial institution.
Upon completion of the refund, the associated Pro license key will be deactivated.
5. Purchases via the Mac App Store
If you purchased StemSplitter Studio through Apple's Mac App Store, all billing, payments, and refunds are managed directly by Apple Inc. To request a refund for an App Store purchase, please visit Apple's official refund portal at reportaproblem.apple.com.
6. Need Help First?
If you are experiencing any technical issue with stem separation or audio export, our engineering team is here to assist: support@stemsplitterstudio.com